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General
+1 801 396 2521
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Multifamily
+1 801 396 6647
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Hospitality
+1 801 994 3642
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Senior Living
+1 801 960 2430

FAQS

Get answers to your questions and
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1Do we offer residential service?
No, we specialize in commercial solutions exclusively for hospitality and multifamily property owners. Our services are tailored to meet the unique needs of businesses rather than individual residences.
2What types of TV services do we provide?
We offer a comprehensive range of TV services, including hospitality TV systems and hotel DIRECTV solutions. Our partnerships with leading providers like Samsung enable us to deliver the best TV service for hotels and MDU properties, ensuring a superior guest experience.At Groove, we provide a comprehensive suite of technology solutions that can be fully tailored to your multifamily project. From TV streaming services and cellular amplification to managed Wi-Fi, entry systems, access control, and everything technology-related, we have the expertise to integrate a wide range of technologies. Our team works closely with you to understand your specific needs and preferences, creating a customized solution that enhances functionality, efficiency, and resident satisfaction. Whether it's property management software, smart home automation systems, IoT devices, or virtual tour technologies, we have the expertise to bring your vision to life.
3How does our energy management service work?
Our energy management solutions help hospitality and multifamily properties optimize energy consumption and reduce costs. By implementing smart technologies, we provide real-time monitoring and control, allowing property managers to enhance efficiency and sustainability.
4What is our managed Wi-Fi service?
Our managed Wi-Fi service ensures reliable internet connectivity tailored for hospitality and multifamily properties. As leading internet Wi-Fi providers, we design and deploy robust networks that meet the demands of guests and residents while providing seamless support through Groove support.
5Can your systems integrate with existing access control?
Yes, our access control solutions are designed to integrate seamlessly with your existing systems. We provide customized solutions that enhance security for hospitality and multifamily properties, ensuring that only authorized personnel have access to critical areas.
6What are the benefits of smart thermostats?
Smart thermostats enable property owners to manage heating and cooling more effectively, leading to reduced energy consumption and costs. Our energy management solutions incorporate smart thermostats, allowing for automated adjustments based on occupancy and preferences, thereby improving guest comfort.
7What is cellular amplification, and why is it important?
Cellular amplification improves mobile phone reception within hospitality and multifamily properties. Our solutions ensure that guests and staff can maintain reliable communication, which is crucial for operational efficiency and enhancing guest satisfaction.
8What does structured cabling entail?
Structured cabling is a standardized system of cabling and connectivity that supports various systems within a property, including internet and TV service. Our structured cabling solutions provide a reliable infrastructure that facilitates efficient data transmission, crucial for hospitality environments.

How does technology integration benefit your operations?

Embracing technology integration offers numerous advantages across various industries. With nearly two decades of experience, we understand the significant benefits that arise from incorporating advanced technology into your operations.


Key benefits include:


TV Service FAQs

1What types of channels are included in your TV service?
Our partnership with DIRECTV includes a wide variety of channels, ranging from popular movies and original series to live sports and news, ensuring there's something for everyone.
2Is installation of the TV service included?
Yes, our installation services are included with your TV service package, ensuring a hassle-free setup for your business.
3Can I customize my TV channel lineup?
Yes, we offer customizable channel lineups to meet the specific entertainment needs of your residents or clients.
4What type of support do you provide for TV service?
We offer comprehensive support for our TV services, including troubleshooting, technical assistance, and regular maintenance to ensure optimal performance.
5Do you offer any promotional packages for TV services?
Yes, we frequently offer promotional packages that include discounted rates and bundled services. Please contact us for current promotions.
Groove TV Service

Entertain and engage with Groove's TV Service, offering a vast array of premium channels and content. Our service transforms living spaces into entertainment hubs, providing viewing options for all preferences and lifestyles.

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Groove TV Service

Our Managed Wi-Fi solutions provide seamless connectivity tailored to meet the demands of your business environment. With advanced technology and ongoing support, we ensure robust network performance, high-speed internet access, and secure connections for all users. Our team will monitor and manage your network proactively, allowing you to focus on your core business operations while delivering an exceptional online experience for your customers.

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Managed Wi-Fi FAQs

1What is managed Wi-Fi, and how does it differ from regular Wi-Fi?
Managed Wi-Fi is a comprehensive service that includes setup, monitoring, and support, ensuring reliable and secure internet access for your users, unlike standard Wi-Fi setups that may lack ongoing support.
2How many devices can connect to your managed Wi-Fi service?
Our managed Wi-Fi service can support numerous devices simultaneously, making it ideal for high-traffic environments.
3What kind of support is included with your managed Wi-Fi service?
We provide 24/7 technical support, regular system monitoring, and troubleshooting assistance to ensure your Wi-Fi remains operational.
4Can I expand my managed Wi-Fi network in the future?
Yes, our managed Wi-Fi solutions are scalable, allowing for easy expansion as your needs grow.
5Is there a limit to the bandwidth I can use?
We offer various bandwidth options tailored to your business requirements, ensuring optimal performance for all users.

Phone Systems FAQs

1What features are included in your phone systems?
Our phone systems include features such as voicemail, call forwarding, conference calling, and more, designed to meet the needs of modern businesses.
2Is installation included with your phone systems?
Yes, installation services are included with your phone system package, ensuring a smooth setup process.
3Can I integrate my phone system with existing software?
Our phone systems can often integrate with various business software, enhancing your overall operational efficiency.
4What kind of support do you offer for phone systems?
We provide ongoing support, including technical assistance and maintenance services, to ensure your phone system operates smoothly.
5Are there any financing options for your phone systems?
Yes, we offer financing options to help you acquire the phone system that best fits your needs and budget.
Groove TV Service

Elevate your communication capabilities with our comprehensive phone systems designed for modern businesses. Our hosted business phone solutions offer advanced features such as call forwarding, voicemail-to-email, and video conferencing to enhance collaboration and productivity. With scalable options tailored to your specific needs, we provide reliable and efficient communication tools that support your team and improve customer interactions.

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Groove TV Service

Enhance mobile connectivity with our Cellular Amplification solutions, ensuring reliable cellular coverage throughout your facility. Our systems are designed to boost weak signals, providing consistent voice and data service in areas with limited reception. Whether in a bustling office, a large venue, or a multi-story building, our cellular amplification technology keeps your team connected and responsive, ultimately improving productivity and customer satisfaction.

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Cellular Amplification FAQs

1What is cellular amplification, and how does it work?
Cellular amplification improves cell signal strength within buildings or specific areas, ensuring reliable mobile communication by boosting existing signals.
2How do I know if I need cellular amplification?
If you experience poor cell reception or dropped calls in certain areas, cellular amplification may be a beneficial solution for your business.
3Is installation of the cellular amplification system included?
Yes, we provide installation services as part of our cellular amplification offerings, ensuring a seamless setup process.
4Can cellular amplification work for all mobile carriers?
Our solutions are compatible with most major mobile carriers, but we will confirm compatibility based on your specific needs.
5What kind of support is available for cellular amplification systems?
We offer ongoing support and maintenance services to ensure your cellular amplification system functions effectively.

Other FAQs

1What is technology integration?
Technology integration refers to the seamless incorporation of various technological solutions into business operations. This process enhances efficiency, improves user experiences, and streamlines processes across multiple sectors.
2What types of technologies are commonly integrated?
Common technologies include software solutions, automation tools, Internet of Things (IoT) devices, digital access control systems, energy management tools, and user engagement platforms. Our services encompass a wide range of technology solutions tailored to meet the unique needs of different industries.
3How does technology integration enhance the user experience?
Integrated technology provides users with conveniences such as automated processes, remote management capabilities, and real-time data access. These enhancements create a smoother and more efficient experience, ultimately increasing satisfaction and engagement.
4What challenges should I expect when implementing technology?
Challenges may include initial costs, complexities in integrating various systems, ensuring data security, and training staff. However, experienced teams can manage these challenges, offering support and guidance throughout the implementation process.
5Can technology integration improve energy efficiency?
Yes! Implementing smart energy systems, such as automated lighting and HVAC controls, helps reduce energy consumption, leading to cost savings and promoting sustainability within organizations.
6How can smart locks improve security and convenience?
Smart locks offer remote access capabilities, allowing users to manage entry through mobile applications. They enhance security and convenience with customizable access features, including guest access and integration with other smart home systems.
7What are the benefits of smart thermostats for organizations?
Smart thermostats facilitate precise temperature control, resulting in improved energy efficiency and occupant comfort. With remote access and automation features, they also provide valuable data insights and support maintenance optimization.
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